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Shipping and Handling: is Not Included: Shipping cost is based on the weight and dimensions of the item/items you have ordered. Shipping will be calculated then added to the invoice. If you require a shipping quote before order is completed please request one, otherwise, we will ship your order by the best, least costly, quickest method.

Taxes: Our business operates out of Edmonton, Alberta, Canada. For GST Province, GST is charged on product and shipping. For HST Province, HST is charged on product and shipping.

Orders: are most often shipped via Expedited Canada Post from our retail location in Edmonton, Alberta, or directly from our supplier, orders are processed within 12 – 72 hours of purchase. Canadian residents should receive orders within 2 – 12 business days . American residents should receive orders within 8-14 business days.

During the holiday season and due to national holidays there may be additional shipping delays. If you have not received your order within 14 business days, call Polar Bear Health at 1-800-661-9954. A Customer Service Representative will initiate a trace to determine when your product will arrive.

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